Mission Impossible: Telephoning the Government

The findings of the recently released Auditor General’s report on the efficiency of the Canadian government are not rosy. Most disturbing is the finding that people can’t reach a live person at a government department on the phone. Callers are referred to websites or...

Donut Rhapsody

Tim Hortons’ iconic roll the rim to win contest isn’t working. Seems Tim Hortons’ recent reprise of their annual promo is not raking it in. Profits are down and the food giant is trying to figure out a way to refresh the game from the way it has been since the...

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